Terms of Service | Classifindr

1. Agreement and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Classifindr marketplace monitoring and alerting platform ("Service"), operated by Cloudridge Technologies Pty Ltd (ACN 696 705 478), trading as Classifindr ("we", "us", "our").

By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. You must be at least 18 years of age to use the Service. You may not use the Service if you are prohibited by applicable law, sanctions rules, or local regulations from using marketplace monitoring tools or notification software.

2. Definitions

In these Terms, the following definitions apply:

"Service" means the Classifindr marketplace monitoring and alerting platform, including all associated websites, APIs, and applications.
"User" or "you" means any individual or entity that accesses or uses the Service.
"Account" means a registered user account on the Service.
"Unit" or "Units" means the subscription capacity measure used to allocate active searches within the Service.
"Search" means a configured monitoring task that checks a supported marketplace for listings matching specified criteria.
"Platform" or "Monitored Platform" means a third-party marketplace monitored by the Service, as listed on the supported marketplaces page.
"Notification Channel" means a configured destination for alerts through any delivery method supported by the Service.
"Billing Period" means the recurring period for subscription charges, as offered at the time of purchase.
"Pack" means a predefined Unit quantity available for purchase.
"Bonus Units" means additional Units granted automatically on qualifying purchases at tier thresholds published on the pricing page. Bonus Units behave identically to paid Units.
"Credits" means non-refundable account balance generated by plan changes or promotional adjustments, applied automatically toward future billing charges.
"Privacy Policy" means the separate document at /privacy governing data collection and handling.

3. Service Description

Classifindr monitors publicly available listings on supported Monitored Platforms and delivers notifications through user-configured Notification Channels based on customisable search rules and filters.

The Service is an automation and alerting layer only. We do not:

Sell, list, or broker marketplace transactions.
Verify listing accuracy, legitimacy, or seller identity.
Guarantee that every listing matching your criteria will be detected.
Guarantee the timeliness, completeness, or delivery of any alert.

You are solely responsible for independently verifying any listing information before acting on it, including contacting sellers, making purchases, or sharing personal information.

4. Account Registration and Security

You must provide accurate and complete information when creating an Account.
You must verify your email address to activate your Account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account.
We strongly recommend using passkeys or Google sign-in for enhanced account security.
You must notify us immediately via our contact page if you suspect unauthorised access to your Account.
We may require additional verification steps for security purposes.

5. Third-Party Platforms

The Service depends on third-party Monitored Platforms. A current list is available on the supported marketplaces page. Classifindr is not affiliated with, endorsed by, or partnered with any Monitored Platform.

We do not collect or store your Monitored Platform login credentials at any time.
Changes to Monitored Platform availability, policies, or structure may reduce coverage, delay results, or temporarily or permanently interrupt monitoring of specific platforms.
We may add, modify, pause, or remove support for specific platforms at any time.

6. Acceptable Use

You agree not to:

Use the Service for any illegal, fraudulent, or unauthorised purpose.
Harass, threaten, or abuse other users or third parties through or in connection with the Service.
Use the Service to collect personal data unlawfully or conduct unsolicited communications (spam).
Use the Service in a manner that violates any applicable third-party terms or policies.
Reverse-engineer, decompile, or create derivative works of the Service, except as permitted by law.
Use automated means (scripts, bots, or other tools) to access the Service beyond normal usage through the provided interface and API.
Attempt to bypass system limits, rate limits, or safety controls.
Attempt to gain unauthorised access to other users' accounts or data.
Interfere with or disrupt the integrity, performance, or availability of the Service.
Exploit any bug, glitch, loophole, or unintended behaviour in the Service to obtain any benefit not intentionally offered to you. If you discover such an issue, you must report it to us promptly via our contact page. We reserve the right to revoke any benefits obtained through exploitation and to suspend or terminate accounts involved.

We may rate-limit, restrict, or suspend searches or accounts that create disproportionate load, exhibit abuse signals, or otherwise threaten the reliability of the Service.

7. Unit-Based Billing Model

The Service uses a unit-based subscription model. Each active Search requires one or more Units depending on its check speed and the number of Monitored Platforms it covers. The specific Unit requirements for each configuration are displayed within the Service and on the pricing page.

Units represent active subscription capacity, not consumable credits. Predefined Packs and custom Unit quantities are available. You may hold only one active billing period per Account at a time. Current pricing, available Packs, and billing period options are displayed on the pricing page and before purchase.

8. Free Trial

New subscribers may be eligible for a free trial. Trial duration, Unit limits, and eligibility conditions are displayed at the time of sign-up. A valid payment method is required to start the trial.

If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan and your payment method will be charged. You may cancel at any time during the trial without being charged.

9. Payment Terms

Payments are processed by our third-party payment provider. The provider's identity is disclosed at checkout. By subscribing, you also agree to the payment provider's terms of service.
We do not store your full payment card details on our servers.
Subscriptions renew automatically at the end of each billing period until cancelled. You authorise recurring charges for your active subscription and selected Unit quantity.
Applicable taxes are calculated and collected by the payment provider at the time of each charge.
You are responsible for keeping your payment method current and valid.

10. Plan Changes and Proration

You may upgrade, downgrade, or switch Billing Period at any time. Plan changes take effect immediately and start a new billing period from the change date.

Upgrades result in an immediate provider-calculated prorated charge.
Downgrades and billing period changes that reduce your recurring cost may generate account Credits applied to future charges, not refunds to your payment method.
Credits are non-redeemable for cash, non-refundable, and non-transferable.
Existing Credits remain available if you resubscribe after a cancellation.

If a plan change reduces your Unit capacity below the number of Units currently in use, excess Searches will be automatically paused. Paused Searches retain their configuration and can be reactivated when sufficient Units become available.

11. Failed Payments

If a renewal payment fails, your Searches will be suspended immediately until payment is resolved. Our payment provider may retry the charge automatically. Once payment succeeds, your Searches will be restored.

12. Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting support via our contact page.
Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.
We do not provide partial-period refunds for cancellations.
Existing account Credits remain available if you resubscribe.
Refund requests for exceptional circumstances are handled on a case-by-case basis via our contact page.

Nothing in this section limits your statutory consumer rights (see Section 20).

13. Price Changes

We reserve the right to change pricing with at least 30 days' notice. Price changes will not affect your current billing period. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

14. Service Availability and Limitations

The Service is provided on a best-effort basis. We do not guarantee uninterrupted, error-free, or real-time operation.

Scheduled maintenance may temporarily affect availability. We will provide advance notice when possible.
The Service depends on third-party Monitored Platforms whose structure, policies, and availability can change without notice to us.
Alert delivery depends on downstream notification providers and your channel configuration. Delays, filtering, delivery failures, and provider outages can occur outside our control.
We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

15. Notification Channels

You are responsible for configuring and maintaining your Notification Channel destinations.
You must comply with the terms of service of any third-party notification provider you use in connection with the Service.
Misconfigured or unauthorised destinations are your responsibility.
We are not responsible for actions taken by third-party notification services, including filtering, rate-limiting, or blocking of messages.
Commercial electronic messages sent by the Service comply with the Spam Act 2003 (Cth). You must not use Notification Channels to send unsolicited communications to third parties.

16. Intellectual Property

The Service, including its software, user interface, design, trademarks, and documentation, is the intellectual property of Cloudridge Technologies Pty Ltd or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You retain all rights to the content you create within the Service (such as search names, rules, channel labels, and profile details). By using the Service, you grant us a limited, non-exclusive licence to process this content solely to operate the Service on your behalf.

Except for rights expressly granted in these Terms, no rights are transferred to you. You may not copy, sublicence, distribute, or create derivative works of the Service except as permitted by applicable law.

17. User Content and Data

We process account data, search configuration, and service telemetry necessary to provide and secure the Service. We do not collect or store your third-party marketplace login credentials. Our Privacy Policy explains data collection, retention, processing, and your rights in detail.

Your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If these Terms conflict with mandatory privacy legislation, the mandatory legislation prevails for that specific conflict.

18. Disclaimers and Warranties

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will:

Operate without interruption or error.
Detect all listings matching your search criteria.
Deliver all alerts in real time or at all.
Provide accurate, complete, or current listing information.

The disclaimers in this section apply only to the extent permitted by applicable law, including the Australian Consumer Law. See Section 20 for details.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Cloudridge Technologies Pty Ltd, its officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities.
Loss of data or information.
Missed listings or failed alert deliveries.
Losses arising from actions taken or not taken based on listing data provided by the Service.
Losses arising from third-party marketplace or notification provider actions.

Where liability cannot be excluded, our aggregate liability for all claims related to the Service is limited to the total amount you paid for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations in this section apply only to the extent permitted by applicable law, including the Australian Consumer Law. See Section 20 for details.

20. Statutory Consumer Rights

Cloudridge Technologies Pty Ltd is an Australian company. Nothing in these Terms is intended to exclude, restrict, or modify any statutory rights or consumer guarantees that apply under the Australian Consumer Law or any other applicable consumer protection legislation that cannot be excluded by agreement. Where such rights apply, the limitations and disclaimers in these Terms are subject to those statutory rights. This section prevails over any other provision to the extent of any inconsistency.

21. Indemnification

You agree to defend, indemnify, and hold harmless Cloudridge Technologies Pty Ltd, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

Your use or misuse of the Service.
Your violation of these Terms.
Your violation of applicable law or third-party rights.
Your violation of any applicable third-party terms or policies in connection with your use of the Service.
Any third-party claims resulting from actions you take based on listing data or alerts provided by the Service.

22. Suspension and Termination

You may terminate your Account at any time through your account settings or by contacting support via our contact page.

We may limit, suspend, or terminate your access to the Service if we detect abuse, fraud, unpaid charges, violations of these Terms, or legal risk. We will provide notice where practicable, but may act without prior notice where legal compliance or security requires immediate action.

We may delete accounts that remain inactive for an extended period, with prior notice.

Upon termination, your right to use the Service ceases. Your data will be deleted in accordance with our Privacy Policy. We may retain limited records where required for legal compliance, fraud prevention, accounting, or security investigations.

The following sections survive termination: Definitions, Disclaimers and Warranties, Limitation of Liability, Australian Consumer Law, Indemnification, Governing Law and Jurisdiction, and General Provisions.

23. Dispute Resolution

Informal resolution: Before commencing formal proceedings, you must first contact us via our contact page and allow 30 days to attempt to resolve the dispute informally.
Mediation: If informal resolution is unsuccessful, the parties agree to attempt mediation before commencing court proceedings. Mediation costs are shared equally unless otherwise agreed.
Court proceedings: If mediation fails or is not practicable, disputes may be resolved in the courts of Australia, in accordance with Section 24.

Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

24. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Australia, for any disputes arising from or in connection with these Terms or the Service.

25. Modifications to Terms

We reserve the right to update these Terms at any time. For material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service before the changes take effect. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

26. General Provisions

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment: We may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Cloudridge Technologies Pty Ltd regarding the Service and supersede all prior agreements and understandings.
Force majeure: Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, government actions, internet or infrastructure failures, third-party platform outages, and acts of war or terrorism.
No partnership or agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Cloudridge Technologies Pty Ltd.

27. Contact Information

If you have questions about these Terms, please reach out via our contact page. Existing subscribers may also use the in-app support portal.

Cloudridge Technologies Pty Ltd
ACN 696 705 478 | ABN 69 696 705 478
Trading as Classifindr